We're sorry to hear your negative review and have verified the situation. ①I've checked production records, confirming the quantity matches the order. (We have no reason to keep products with your logo.) ②As a large - scale, legitimate manufacturer with a small - batch line for entrepreneurs, we won't risk our reputation for 20 products. ③We sent the package with the agreed quantity to your freight forwarder. A 20 - item shortage would cause a 4 - kg weight difference, but the estimated, actual, and confirmed weights match. ④Considering our friendly first deal, we offered free samples worth dozens of dollars, showing our sincere cooperation.